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Shipping Policy
Thank you for visiting and shopping at Lust Haircare. This Shipping Policy outlines the shipping practices and procedures we adhere to when delivering your orders.
Shipping Locations
We ship to New Zealand and Australia. We also offer international orders, but we limit the countries we sell to when shipping costs become too high. Please note that we do not sell to Chile, as there is a dedicated Lust distributor in that region (lusthair.cl).
Shipping Methods
In New Zealand, we perform shipping through Post Haste. For international orders, we utilize various carriers to maintain cost efficiency.
Shipping Costs
We offer flat rate shipping for:
- New Zealand addresses
- Australian addresses
- Other international addresses
Processing Time
Orders are typically fulfilled and dispatched within 1 business day.
Delivery Time
Delivery times depend on the carriers:
- Within New Zealand, delivery is usually within 3 business days.
- International orders depend on customs checks and local carriers.
Tracking Information
Tracking information will be provided via email when confirmation of shipping is sent to you.
Customs Duties and Taxes
Customs duties, taxes, or fees may be required for international orders and are the responsibility of the customer.
Lost or Damaged Packages
In the event of lost or damaged packages, we will work with the carrier to resolve any issues and will communicate with you to find a resolution.
Customer Responsibilities
Please ensure that you provide accurate addresses and any other delivery information required for safe and secure delivery of your product.
If you have any further questions regarding our shipping policy, please feel free to contact us.