Privacy Policy

Effective Date: October 4, 2024

At Lust Haircare Ltd., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.lusthair.nz/ (the “Site”), use our services, or make purchases.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the Site or Services.

1. Company Information

Lust Haircare Ltd
1 Kells Place, Frankton
Hamilton 3204, New Zealand
Email: info@lusthair.nz

2. Information We Collect

We collect personal information from a variety of sources depending on how you interact with our Site and Services. This includes:

• Identifiers: Name, email address, phone number, shipping and billing addresses, payment confirmation details.
• Order Information: Products purchased, shipping details, payment method, and any other details related to your order.
• Account Information: Username, password, security questions, and other security-related information.
• Customer Support Information: Information provided in communications with our customer support.
• Usage Data: Information automatically collected about how you interact with our Services, including device information, IP address, browser details, and network connection details.

3. How We Collect Data

We collect personal information through:

• Product orders placed on our website
• Account creation and management
• Contact and entry forms submitted voluntarily
• Usage Data collected automatically via cookies, pixels, and similar technologies

4. How We Use Your Information

We use your information to:

• Fulfill your product orders and process payments
• Communicate with you regarding orders, returns, and customer support
• Provide updates on promotions and marketing offers
• Improve our services and website functionality
• Detect, investigate, and address potential fraud or security issues

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect Usage Data. These help improve your experience on our Site, enable us to run analytics, and provide personalized marketing. You can control cookie preferences in your browser settings, though blocking cookies may affect functionality.

For more details on cookies, please refer to Shopify’s cookie policy.

6. Disclosure of Your Information

We may share your personal information with third parties for specific purposes, including:

• Service Providers: Such as payment processors, shipping companies, and IT service providers.
• Business Partners: For marketing and promotional activities.
• Legal Compliance: When required to comply with legal obligations or protect our rights and the safety of others.

We do not sell or share personal information with third parties for their direct marketing purposes without your explicit consent.

7. User Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access/Know: Request access to the personal data we hold about you.
• Delete: Request that we delete your personal information.
• Correct: Request corrections to inaccurate information.
• Portability: Receive a copy of your data or transfer it to a third party.
• Restrict Processing: Limit how we use your personal information.
• Withdraw Consent: Revoke consent for processing your personal information.

You can exercise these rights by contacting us at info@lusthair.nz. We will respond in accordance with applicable laws.

8. Data Retention

We retain your personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements. Retention periods may vary based on the type of information and the reasons for which it was collected.

9. Security of Your Information

We implement security measures to protect your personal information; however, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. If you believe your account has been compromised, please contact us immediately.

10. International Data Transfers

Your data may be transferred, stored, and processed outside of your country of residence. We comply with recognized data transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, when transferring personal data outside of Europe or the UK.

11. Children's Privacy

Our Services are not intended for children under 18, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with a revised “Effective Date.” Your continued use of the Site following any updates indicates your acceptance of the changes.

13. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your rights, please contact us at:

Lust Haircare Ltd
Email: info@lusthair.nz
Address: 1 Kells Place, Frankton, Hamilton 3204, New Zealand